UPDATED: June, 2019
- The types of information that we collect
- How we use the information we collect
- How we may share the information with third parties
- The security of the information
- How you can access and update your information
Information We Collect
What We Collect Online
We collect certain “Personal Information” (as defined below) about you when you provide it to us while using the Website or other online resources, including social media resources. For example, you may provide us with certain Personal Information or other information when you fill out an online application for travel services that we offer, or a request for services, or when you provide us with information on our online platform, or our social media accounts. For each visitor to our Website, our web server automatically collects the visitor’s IP address. We also collect non-personally identifiable information about visitors’ web activity and equipment. This information includes the operating system a visitor is using, the date and time the user visited the Website, referring URLs (what website the visitor came from), Internet service provider, browser type, device identifier, and information on the pages that visitors’ access or visit. Most non-personally identifiable information is collected via cookies or other analysis technologies, and is discussed in greater detail below under “Cookies and Interest-Based Advertising.”
What We Collect Offline
We may also obtain other information about you, including Personal Information, when you interact with us outside of our Website, such as in person, over the phone or by mail, text or email. For example, we may obtain Personal Information from you when you provide it to us by filling out forms to request travel services, book travel services or if needed to confirm your identity. We may also obtain Personal Information about you from third parties, including information relating to products or services you may have purchased through businesses that provide products or services through us, for example, travel insurance. In addition, data we receive from third-party providers helps us verify information you have given us or to add demographic or other information to help us better understand your potential needs for additional products or services. We may combine information that we receive about you from our Website with information we receive about you from offline sources. You may also give us information about other persons which we will use for the purpose you provide it but you are responsible for obtaining any required permission to do this.
“Personal Information” is defined as information related to your transactions with us such as (a) contact information (such as your name, address, email address and telephone number), (b) demographic information (such as age, date of birth, gender and marital status and family information) and (c) credit card, bank account or debit card numbers and other payment information, driver’s license numbers, part or all of your social security number, passport numbers, visas, information about where you may be traveling, who is traveling with you, payment or credit histories, insurance policy numbers, personal health information and geolocation information.
How We May Use Information
We may use the information we collect (including Personal Information) individually or combine it with other information to generate aggregate statistical information. When we aggregate information it does not identify you personally. The primary uses of the information include:
- To provide travel services you have requested or to notify you about different products and services;
- To operate, improve and personalize the services we offer, and to give you a more consistent and personalized experience when interacting with us online and offline, such as through the Website;
- For customer service, security, to detect fraud or illegal activities, and/or for archival and backup purposes in connection with the provision of the Website and providing our services, and to comply with applicable laws, rules and regulations;
- To send or have third parties send communications to you about products and services you have engaged us to obtain for you, or to send you certain marketing information (unless you have opted out of receiving certain types of communications);
- To communicate with you, or respond to your inquiries, including through email, telephone and text messaging (as you have consented to) ;
- To perform various types of communications, advertising campaigns, and/or promotional activities;
- To show online advertisements that are more relevant to your interests;
- To cooperate with law enforcement or other regulatory agency activities;
- To otherwise conduct our business as may be required.
How We May Share Information
We may share and disclose information including Personal Information as described at the time information is collected or as follows:With Our Affiliates and Certain Non-Affiliated Companies
We may share information about you, including Personal Information, with our affiliated companies, preferred travel partners, and other non-affiliated companies that provide services to you. We only share your information in this way to offer you services that may meet your interests and needs and to effect transactions, programs and services that you authorize or request, or to administer, analyze, and otherwise maintain and improve Provident Travel programs, products and services. The companies outside our own affiliates are permitted to use this information only to provide their services to you and are not permitted to share your Personal Information or to use it for any other purpose without our or your specific consent. We are not liable for the privacy policies or information security practices of such non-affiliated companies.With Our Service Providers
We share information, including Personal Information, with our service providers and contractors so that they can perform the functions for which we engage them (such as providing you with travel services (such as hotel reservation, airplane, train or other tickets, tours, rental cars and travel insurance), Website hosting and data analyses, providing information systems for storing or processing our business data, and with respect to our provision of services, sending communications and processing credit card payments. We may also share information as needed to operate the Website and our information systems and other aspects of our business.For Legal Purposes
We also may share information that we collect to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose information, including Personal Information, as we deem necessary to respond to a subpoena, governmental request, court order or other legal or regulatory process or to comply with reporting and other legal requirements or when necessary to protect our members, customers and others.Corporate Changes
We may transfer information, including your Personal Information, in connection with our, or our affiliates’ participation in (in each case whether in whole or in part) a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company.
Security of Your Information
We utilize industry standard internal security practices to safeguard the information we have about you and to protect the privacy and confidentiality of your Personal Information and transactions with us, and to comply with applicable federal and state laws, rules and regulations. We use administrative, technical and physical safeguards designed to restrict access to all of your Personal Information and account information to our employees, independent contractors and service providers who have a legitimate business need for such information with respect to our services. However, the security of information transmitted through the Internet or via e-mail or other means, can never be guaranteed. We are not responsible for any interception or interruption of any communications by you through the Internet or for changes to or losses of data. Users of the Website are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of the Website. You should recognize that your use of the Internet and the Website is solely at your own risk. If any breach of security is suspected we may suspend your use of any of the Website, or other systems, without notice, to protect you and your data while we investigate the issue. Access to and use of password-protected and/or secure areas of any of the Website or other systems that we control is restricted to authorized users only. Unauthorized access to such areas is prohibited.
Emails and Text Messages
We try to strike a balance between the security of your Personal Information and account information and your convenience. We note that we may send you an e-mail or a text message in unencrypted form (i.e. instantly readable) because many of our customers are unable to access encrypted (i.e. coded) e-mails or texts. This means that such message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information or any Personal Information, such as your credit card number or passport or visa information, in any unencrypted e-mail or text you send to us.
On our Website, you may be able to choose to use a send or share service to send information from the Website to someone else. In such case we will ask you for certain Personal Information such as their email address as well as your name and email address. The information you provide will be used to send a single message by us on your behalf. This information will not be collected or stored for any additional purpose. By providing us with this information you affirm that you are entitled to provide it to us.
We may also enable you to post content to social networking sites (e.g. Facebook). If you choose to do this you acknowledge that you are responsible for your use of a social networking site. We are not responsible for the availability or accuracy of such social networking sites or your use of such sites. You also should not include any confidential information or certain Personal Information in any post you make to a public area of a third party social network page, especially since any such posting immediately becomes public.
Linking From Our Website to other Websites
We do not knowingly collect directly or maintain Personal Information from any person under the age of thirteen. No parts of our Services are directed to or designed to attract anyone under the age of thirteen.
We use “cookies” or “web beacons” (also called “clear GIFs” or “pixel tags”) to obtain certain types of information when your web browser accesses our Website.
What are cookies? Cookies are small pieces of information that a website transfers to your computer’s hard drive for record keeping and other purposes. Cookies make navigating the Web easier for you by saving your registration, passwords and preferences while you’re at the Website. By using cookies, we can serve you better since they help us understand what information interests you.
We also use clear gif tracking images on some of our pages and in our HTML e-mails that we send you to determine open rates.
Do Not Track Features:
If you want to opt out of receiving marketing or promotional emails, text messages, mailings, or telephone calls, please follow the directions in the communications or contact us at 513 247-1100.
Provident Travel Corporation
11309 Montgomery Road
Cincinnati, OH 45249
Phone: 513 247-1100